A Second-Line Help Desk Operator Would Most Likely

question 71

Multiple Choice

A second-line help desk operator would most likely

• A)handle complicated queries requiring research.
• B)provide callers with scripted answers.
• C)use expert systems to resolve issues.
• D)handle less complicated queries requiring research.

---

Definitions:

Sarcasm

The use of irony to mock or convey contempt, often characterized by verbal comments that mean the opposite of what they seem to say.

Humor

The quality of being amusing or comic, especially as expressed in literature or speech.

Psychiatric Patient

An individual who is receiving treatment and care for mental health conditions or disorders from mental health professionals.

Professional Advice

Guidance or recommendations given by someone who is well-trained and knowledgeable in a particular field.