Significant System Changes Were Implemented Two Months Ago

question 85

Multiple Choice

Significant system changes were implemented two months ago.The changes were well-planned,well-designed,thoroughly tested before and after conversion,and several employee training sessions were conducted.Still,the changes haven't resulted in any productivity increases,cost savings,or process improvements.Management is puzzled and needs to find out why the system isn't successful.The best action for management to take is

• A)conduct face-to-face interviews with managers,key personnel,and randomly selected employees from each functional area impacted by the system changes in an attempt to discover why the changes aren't effective.
• B)make sure the system changes were well documented and review the documentation to see if perhaps some important feature or process was overlooked during the design phase.
• C)e-mail a series of questions to all employees,asking for input about further changes that would bring about the desired results.
• D)advise employees that consultants will be conducting observation sessions over the next two weeks to determine if employees have fully implemented changes and whether there is any evidence of resistance to the changes.

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Definitions:

Uniform Commercial Code (UCC)

The UCC codifies and harmonizes trade laws across the United States, facilitating interstate commerce.

Convention on Contracts

Refers to international treaties or conventions that lay down rules for contracts, particularly in international trade, such as the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Revoke the Offer

The act of withdrawing a proposal that was previously presented to another party before it has been accepted.

Offeree

The party to whom an offer is made in a transaction, who has the power to accept the offer to form a binding contract.