Significant System Changes Were Implemented Two Months Ago

question 85

Multiple Choice

Significant system changes were implemented two months ago.The changes were well-planned,well-designed,thoroughly tested before and after conversion,and several employee training sessions were conducted.Still,the changes haven't resulted in any productivity increases,cost savings,or process improvements.Management is puzzled and needs to find out why the system isn't successful.The best action for management to take is

• A)conduct face-to-face interviews with managers,key personnel,and randomly selected employees from each functional area impacted by the system changes in an attempt to discover why the changes aren't effective.
• B)make sure the system changes were well documented and review the documentation to see if perhaps some important feature or process was overlooked during the design phase.
• C)e-mail a series of questions to all employees,asking for input about further changes that would bring about the desired results.
• D)advise employees that consultants will be conducting observation sessions over the next two weeks to determine if employees have fully implemented changes and whether there is any evidence of resistance to the changes.

Understand the rules for carryover of capital losses and how they affect future taxable income.

Understand the principles of situational leadership.

Identify different leadership styles and their appropriate application.

Analyze the relationship between follower readiness and leadership style.

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Definitions:

Tort

A civil wrong or injury, other than breach of contract, for which the court will provide a remedy in the form of an action for damages.

Battery

In legal terms, it is the act of physical assault or unlawful touching of another person without their consent.

Negligence

The failure to take reasonable care to avoid causing injury or loss to another person, resulting in legal liability for resulting damages.

Do-Not-Resuscitate Order

A legal order written by a doctor which instructs health care providers not to perform CPR if a patient's breathing stops or if the patient's heart stops beating.