Shortly After a New Automated Quality Assurance System Was Deployed,a

question 77

Multiple Choice

Shortly after a new automated quality assurance system was deployed,a firm's production output dropped by five percent.The shift manager blamed the new system,declaring that "after we laid off staff,nothing went as fast." This is an example of dealing with change by

• A)deterrence.
• B)projection.
• C)avoidance.
• D)aggression.

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Definitions:

Charge Customers

Refers to the process of billing customers for goods or services provided.

Sourcing

The process of identifying, evaluating, and contracting with suppliers of goods and services.

Business Processes

The series of steps or activities undertaken by a company to produce a product or service, often involving multiple departments and stages.

Goods and Services

The tangible products (goods) and intangible items (services) that are produced and provided to meet consumer needs and wants.