Research Suggests Which of the Following Is Key to Improving

question 64

Multiple Choice

Research suggests which of the following is key to improving total customer satisfaction?

• A)price of product
• B)speed of shipping
• C)quality and nature of customer contact after the sale
• D)quality and nature of customer contact before the sale

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Definitions:

Current Account

Part of a country's balance of payments, it includes the trade balance, net income from abroad, and net current transfers.

Capital Account

A national account that records transactions involving the purchase and sale of assets, such as property rights and stocks, between residents and non-residents.

Personal Savings Rate

The percentage of personal disposable income that is saved by households rather than spent on consumption.

Current Account Deficit

A current account deficit occurs when a country's total imports of goods, services, and transfers are greater than its total exports, indicating it is spending more on foreign trade than it is earning.