Research Suggests Which of the Following Is Key to Improving

question 64

Multiple Choice

Research suggests which of the following is key to improving total customer satisfaction?

• A)price of product
• B)speed of shipping
• C)quality and nature of customer contact after the sale
• D)quality and nature of customer contact before the sale

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Definitions:

Scalping

The practice of buying tickets, securities, or commodities for immediate resale at higher prices, often to exploit short-term fluctuations.

Equilibrium Level

The point at which market supply equals market demand, leading to a stable situation where there is neither excess demand nor excess supply.

Equilibrium Price

The price at which the quantity of a good or service supplied is equal to the quantity demanded, resulting in no net surplus or shortage in the market.

Natural Gas

A fossil fuel used as a source of energy for heating, cooking, and electricity generation, consisting primarily of methane.