The Process of Creating Value for Customers Is the Result

question 71

Multiple Choice

The process of creating value for customers is the result of nine activities that form a

• A)value chain.
• B)capitalist operation.
• C)profitable business.
• D)information system.

Learn the various factors that contribute to job satisfaction and performance according to different motivational theories.

Identify the hierarchy of needs according to Abram Maslow and its application in the workplace.

Understand the two-factor theory by Frederick Herzberg and its implications for management.

Grasp the concept of self-actualization and its rarity in organizational settings.

---

Definitions:

Sample Variance

A statistic that measures the dispersion of a sample dataset, representing the average of the squared differences from the sample mean.

Population Variance

Population variance is a measure of the spread between numbers in a data set, representing the average of the squared differences from the population mean.

Random Sample

A selection taken from a group where each individual has the same probability of being chosen.

Hypothesis

A proposed explanation for a phenomenon, designed to be tested through experimentation or observation.