Customers Complain to an Organisation About a System That Bills

question 14

Multiple Choice

Customers complain to an organisation about a system that bills them incorrectly.As a result,the organisation decided to implement a new billing system.This is an example of identifying system development opportunities through:

• A)user and stakeholder feedback
• B)a periodic review of system operations
• C)observing the system in action by watching users
• D)All of the options are correct.

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Definitions:

Effective Usury Laws

Regulations that set maximum interest rates on loans, intended to protect consumers from exorbitant or predatory lending rates.

Loanable Funds

The supply of financial resources available for lending, determined by savings and demand for borrowing.

Future Value

The value of an investment or payment at a specified future date, considering interest or growth rates.

Compound Interest

Compound interest is the addition of interest to the principal sum of a loan or deposit, where interest in one period earns interest in subsequent periods.