An Example of a Suitable Key Performance Indicator (KPI)for the Objective

question 58

Multiple Choice

An example of a suitable key performance indicator (KPI) for the objective of ensuring payments are made to suppliers are timely and accurate is:

• A)$ overpayments
• B)# of quality complaints
• C)# of requester complaints
• D)# of accounts payable adjustments

Grasp the concept of effectively delivering bad news within an organization.

Recognize when and how to appropriately use a buffer in negative messages.

Understand the structure and components of effective negative messages.

Identify the proper sequence for delivering negative messages to superiors, subordinates, and peers.

---

Definitions:

Joint Venture

A business arrangement where two or more parties agree to pool their resources for the purpose of accomplishing a specific task or business activity.

Rights To Net Assets

The entitlements that equity holders have to a company's assets after all liabilities have been settled.

Specific Assets And Liabilities

Items on a company's balance sheet that are clearly identified and quantified, including cash, inventory, debt, and equity.

Incorporated Business

A business entity that is legally recognized as separate from its owners, with its own rights and liabilities.