The Entry of Sears,AT&T,and GM into the Credit Card Business

question 16

Multiple Choice

The entry of Sears,AT&T,and GM into the credit card business is an indication of

• A) government's efforts to deregulate the provision of financial services.
• B) the rising profitability of credit card operations.
• C) the reduction in costs of credit card operations since 1990.
• D) the sale of unprofitable operations by Bank of America and Citicorp.

Articulate the key dimensions of political skill within organizations.

Discuss the characteristics of powerful people in organizations as identified by Moss Kanter.

Explain the strategies for empowering individuals within an organization as advised by Jay Conger.

Understand different types of role conflicts and their implications in organizational settings.

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Definitions:

Grammatical Correctness

Adherence to the rules and conventions that govern the syntax and structure of a language.

Whorf's Linguistic Relativity Hypothesis

The theory proposing that the language one speaks directly influences and shapes one's thought processes and worldview.

Color Names

The specific labels or designations given to various hues, shades, and tints identifiable in the human visual spectrum.

Language

A system of communication that is governed by a system of rules (a grammar) and can express an infinite number of propositions.