The Balanced Scorecard Perspective That Defines the Capabilities Than an Organization

question 4

Multiple Choice

The Balanced Scorecard perspective that defines the capabilities than an organization needs to create long-term growth and improvement is the ____ perspective.

• A) learning and growth
• B) internal business process
• C) customer
• D) financial
• E) None of these.

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Definitions:

Spontaneous Recovery

The reappearance of a previously extinguished conditioned response after a period of time without exposure to the conditioned stimulus.

Mental Representation

An internal image or concept of an external reality or abstract idea.

Extinct Conditioned Responses

The process by which a conditioned response becomes weaker or disappears after the conditioned stimulus is repeatedly presented without the unconditioned stimulus.

Cognitive Psychologists

Specialists in the field of psychology who study mental processes such as perception, memory, thought, and problem-solving.