"You Decide" Essay a Customer Has Called Complaining That He Paid for a Paid

question 135

Essay

"You Decide" Essay
A customer has called complaining that he paid for a service call last week and is still waiting for a serviceman to come out and repair his air conditioning unit. You are now curious as to how much work your service team has been paid for but still remains undone. You notice the bookkeeper has left the company's general journal and general ledger open on the desk so that he can do the monthly posting when he returns from lunch. Using those two items, how can you satisfy your curiosity?

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Definitions:

Heuristic Thinking

A mental shortcut that allows individuals to solve problems and make judgments quickly and efficiently.

Functional Fixedness

Functional fixedness is a cognitive bias that limits a person to using an object only in the way it is traditionally used, hindering the ability to see alternative uses or solutions.

Flexibility

The ability to adapt to new, different, or changing requirements and situations.

Inner Motivation

The drive to engage in an activity for its own sake and personal rewards, rather than for some external rewards or pressures.