An Airline's Public Relations Department Says That the Airline Rarely

question 44

Essay

An airline's public relations department says that the airline rarely loses passengers' luggage.It further claims that on those occasions when luggage is lost,92% is recovered and delivered to its owner within 24 hours.A consumer group who surveyed a large number of air travelers found that only 145 out of 165 people who lost luggage on that airline were reunited with the missing items by the next day.Does this cast doubt on the airline's claim? Use a calculator to find z-scores and P-values.

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Definitions:

Political Skill

The ability to understand and influence others in an organizational context, often to achieve personal or organizational objectives.

Organizations

Groups of people structured and managed to meet a need or to pursue collective goals on a continuing basis.

Moss Kanter

Refers to Rosabeth Moss Kanter, a professor of business at Harvard Business School, known for her research and writing on business management, particularly on change management and organizational behavior.

Powerful People

Individuals who possess significant influence, authority, or control over others in various contexts, including political, social, and organizational settings.