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Which of the following statements is false?
Repeat Customers
Individuals who purchase goods or services from the same company multiple times, displaying brand loyalty.
Customer Churn
The phenomenon where customers stop doing business with a company, often used as an indicator of customer dissatisfaction or competitive disadvantages.
Cloud-Based CRM
Cloud-based Customer Relationship Management (CRM) is a platform for managing a company's interactions with current and potential customers, hosted on remote servers and accessed over the internet.
CRM System
A technology for managing all your company's relationships and interactions with customers and potential customers, often aiming to improve business relationships.
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