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Which of the Following Statements Is False

question 82

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Which of the following statements is false?


Definitions:

Repeat Customers

Individuals who purchase goods or services from the same company multiple times, displaying brand loyalty.

Customer Churn

The phenomenon where customers stop doing business with a company, often used as an indicator of customer dissatisfaction or competitive disadvantages.

Cloud-Based CRM

Cloud-based Customer Relationship Management (CRM) is a platform for managing a company's interactions with current and potential customers, hosted on remote servers and accessed over the internet.

CRM System

A technology for managing all your company's relationships and interactions with customers and potential customers, often aiming to improve business relationships.

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