What Is Customer Orientation? Why Is It Important in a Global

question 23

Essay

What is customer orientation? Why is it important in a global environment? What role does cost management play in serving customers?

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Definitions:

Shame and Doubt

Shame and Doubt describe a developmental stage in Erik Erikson's theory, typically around early childhood, where children learn to assert their independence; if not handled well, they may feel inadequate.

Generativity

A concept in Erikson's theory of psychosocial development focusing on the desire to produce or generate something that contributes to society and the next generation.

Stagnation

A period or state of inactivity or lack of growth, often used to describe periods of limited personal or professional development.

Integrity

The quality of being honest and having strong moral principles, or the state of being whole and undivided.