In the Customer Perspective,which Is a Measure That Drives the Creation

question 81

Multiple Choice

In the customer perspective,which is a measure that drives the creation of customer value?

• A)customer survey ratings
• B)revenue growth
• C)cost reduction
• D)risk management

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Definitions:

Social Acceptance

The degree to which an individual is acknowledged or recognized as part of a social group, gaining approval or support.

Groupthink

A mental phenomenon where a group's need for consensus or uniformity leads to illogical or ineffective decision-making results.

Milgram's Experiment

A series of social psychology experiments conducted by Stanley Milgram, which measured the willingness of study participants to obey an authority figure who instructed them to perform acts conflicting with their personal conscience.

Obedience To Authority

The act of following orders from someone recognized as a figure of authority, despite personal morals or beliefs.