The Following Measures Belong to One of Four Perspectives on the Balanced

question 73

Essay

The following measures belong to one of four perspectives on the balanced scorecard:
1 Product cost per unit
2 Satisfaction of employees
3 Satisfaction of customer
4 Cycle time
Required:
a.Identify the perspective appropriate for each measure listed above.
b.Suggest a possible strategic objective that might be associated with each measure.

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Definitions:

Carl Rogers

An influential American psychologist who founded client-centered therapy and significantly contributed to humanistic psychology.

Empathic

Being capable of recognizing and empathizing with the emotions of someone else.

Growth

An increase in size, number, value, or strength.

Humanistic Psychologists

Psychologists who focus on the individual's innate potential for growth and self-actualization, emphasizing a holistic perspective of human nature.