In the Customer Perspective,which Is a Measure That Drives the Creation

question 81

Multiple Choice

In the customer perspective,which is a measure that drives the creation of customer value?

• A)customer survey ratings
• B)revenue growth
• C)cost reduction
• D)risk management

---

Definitions:

Winter Festival

A seasonal celebration or event, typically held in the winter months, which can include various cultural, social, or sporting activities.

Modified Accrual

An accounting method blending cash and accrual basis accounting, recognizing revenues when they are measurable and available, and expenses when incurred.

Government Reporting

The process of preparing and disclosing financial and performance information by government agencies, essential for accountability and transparency.

Full Accrual

Refers to an accounting method where income and expenses are recorded when they are earned or incurred, regardless of when the cash transactions occur.