The Following Measures Belong to One of Four Perspectives on the Balanced

question 73

Essay

The following measures belong to one of four perspectives on the balanced scorecard:
1 Product cost per unit
2 Satisfaction of employees
3 Satisfaction of customer
4 Cycle time
Required:
a.Identify the perspective appropriate for each measure listed above.
b.Suggest a possible strategic objective that might be associated with each measure.

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Definitions:

Temperament Traits

Traits that describe our general behavioral style in responding to our environment.

Emotional Tone

The underlying mood or atmosphere conveyed by an individual's actions or the environment.

Ability Traits

Traits that describe our skills and how efficiently we will be able to work toward our goals.

Factor Analysis

A statistical technique that explains the variance among observed, correlated variables by a smaller set of unobserved variables, known as factors.