At the Beginning of the Year, Andrew Company Initiated a Quality

question 147

Multiple Choice

At the beginning of the year, Andrew Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years:
$\begin{array}{lrr} &\underline{\text {Preceding Year}}& \underline{\text {Current Year}}\\\text { Sales } & \$ 2,400,000 & \$ 2,400,000 \\\text { Quality training } & 30,000 & 48,000 \\\text { Material inspections } & 7,000 & 8,000 \\\text { Scrap } & 48,000 & 30,00 \\\text { Rework } & 60,000 & 48,000 \\\text { Product inspection } & 10,000 & 12,000 \\\text { Product warranty } & 36,000 & 24,000\end{array}$
-Refer to the figure.For the current year,what percentage of sales are external failure costs?

• A)0.8350%
• B)1.0000%
• C)1.1875%
• D)1.5350%

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Definitions:

Subpersonality

A subset of an individual's personality, characterized by a distinct set of behaviors or preferences, often context-dependent.

Subpersonality Integration

A therapeutic process aimed at harmonizing conflicting inner parts or aspects of an individual's personality.

Protectors

Individuals or entities that are responsible for guarding, defending, or preserving safety and well-being.

Integrate Subpersonalities

The process of recognizing and harmonizing various conflicting parts within an individual's personality structure.