At the Beginning of the Year, Grant Company Initiated a Quality

question 111

Multiple Choice

At the beginning of the year, Grant Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years:
$$\begin{array} { l r r } & \text { Preceding Year } & \text { Current Year } \\\text { Sales } & \$ 3,000,000 & \$ 3,000,000 \\\text { Quality training } & 3,000 & 4,500 \\\text { Material inspections } & 7,500 & 12,000 \\\text { Scrap } & 60,000 & 45,000 \\\text { Rework } & 120,000 & 75,000 \\\text { Product inspection } & 15,000 & 30,000 \\\text { Product waranty } & 105,000 & 82,500\end{array}$$
-Refer to the figure.For the current year,what percentage of sales are internal failure costs?

• A)1.50%
• B)2.50%
• C)2.90%
• D)4.00%

Examine potential consequences, both positive and negative, of charismatic leadership.

Compare the receptions of transformational versus charismatic leaders among followers.

Describe common behaviors associated with charismatic leadership.

Explain the concept of collective efficacy and its role in group cooperation.

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Definitions:

Sales Presentation

A pitch or demonstration given to prospective buyers with the goal of making a sale by highlighting the benefits and features of a product or service.

Product's Major Features

The primary attributes or characteristics that define a product and differentiate it from competitors.

Trial Closes

Techniques used in sales to ask potential customers for a decision on a minor aspect of a purchase, used to gauge the readiness for the final buy.

Presentation

A formal display or demonstration of a subject, often involving spoken words and visual aids, to convey information to an audience.