A Teller at a Savings and Loan Drive-Through Accepted a Cash

question 4

Essay

A teller at a savings and loan drive-through accepted a cash payment from customer #1 for an auto loan.The teller appeared to process the payment,but told the customer the printer was jammed and she can't print a receipt.The customer accepted the excuse and drove away.The teller pocketed the cash and wrote down customer #1's loan number and payment amount for future reconciling.A couple of days before customer #1's monthly statement was printed,the teller recorded a cash payment from customer #2 as if it were made by customer #1.The teller pocketed the difference between the two payments.The teller continued to steal and misapply customer payments for the next two years without detection.
Identify the type of fraud scheme described.Describe five controls you would implement to address the fraud risk,and label each control as preventive or detective.

Understand the significance and application of direct questions in sales.

Recognize the effectiveness of various questioning tactics to create interest and gather information.

Comprehend the SPIN selling approach and its components.

Acknowledge the role of silence and active listening after posing a question in sales.

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Definitions:

Large Organizations

Entities characterized by complex structures and large scale, often involving multiple layers of bureaucracy and a wide range of functions and activities.

Coordinating Mechanism

Systems or processes implemented to ensure different parts of an organization work together efficiently towards common goals.

Formal Hierarchy

The structured and clear division of authority and responsibility in an organization, usually depicted in an organizational chart.

Front-Line Workers

Employees who are directly involved with the production of goods or provision of services, often interacting with customers or clients.