Dysfunctional Employee Behavior in Response to Implementation of a New

question 21

Multiple Choice

Dysfunctional employee behavior in response to implementation of a new computerized information system is likely to be the result of

• A)poor human resource policies.
• B)lack of communication and training.
• C)weak system controls.
• D)inadequate compensation policies.

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Definitions:

Reinforcement

In psychology, any event that strengthens or increases the likelihood of a specific response or behavior by providing a consequence an individual finds rewarding.

Imprinting

A form of rapid learning that occurs in certain animals at a very early age, where they establish a behavior pattern or social attachment.

Variables

Factors or elements that are capable of changing or being changed, often used in experiments to determine effects on dependent outcomes.

Operant Conditioning

A method of learning that uses rewards and punishments to achieve desired behaviors.