Which of the Following Balanced Scorecard Dimensions Provides Measures on How

question 62

Multiple Choice

Which of the following balanced scorecard dimensions provides measures on how well the organization is working to improve customer satisfaction and become the preferred supplier for key customers?

• A)Financial.
• B)Internal operations.
• C)Innovation and learning.
• D)Customer.

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Definitions:

Extraordinary

Something that is very unusual or remarkable, often exceeding the normal or expected.

Exceptional Expertise

A high level of specialized knowledge or skill in a particular domain, significantly surpassing the ordinary.

Executives

Individuals who hold senior management positions within an organization, responsible for decision-making and strategic direction.

Objectively Evaluate

The process of assessing or examining something in a way that is not influenced by personal feelings, interpretations, or prejudice.