The Process of Creating Value for Customers Is the Result

question 71

Multiple Choice

The process of creating value for customers is the result of nine activities that form a

• A)value chain.
• B)capitalist operation.
• C)profitable business.
• D)information system.

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Definitions:

Active Listening

The practice of paying full attention to a speaker, understanding their message, and responding thoughtfully.

Reflecting

The act of mirroring back the content or feelings expressed by another person to demonstrate understanding or to encourage further discussion.

Supportive Communication

A style of communication characterized by expressing empathy, concern, and respect towards others to foster a positive relationship.

Congruent

In agreement or harmony, marked by compatibility between individuals, actions, or things.