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An equitable or constructive obligation arises when:
Management By Objectives
A performance management approach where managers and employees work together to identify and set objectives that are tangible, verifiable, and measurable.
MBO Approach
Management by Objectives; a strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.
Goals
Specific, measurable, achievable, relevant, and time-bound objectives that guide an individual's or organization's efforts.
Mystery Shoppers
Individuals employed covertly to evaluate customer service, product quality, and the overall environment of retail or service outlets.
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