A Quality Control Chart Is Used to Monitor the Customer

question 52

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means, one sample mean was outside a control limit. The chart shows:

• A) chance variation.
• B) standard variation.
• C) assignable variation.
• D) total variation.

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Definitions:

Change Agent

An individual or entity that acts as a catalyst for change, facilitating, enabling, and often driving the change process within organizations or communities.

Diffusion

Diffusion is the process by which an innovation, idea, or trend spreads through a population or social system.

Appealing Vision

A strategic and inspiring goal or scenario that motivates individuals or groups towards its realization.

Problem-oriented Perspective

An approach that focuses on identifying and solving specific issues or challenges.