A Quality Control Chart Is Used to Monitor the Customer

question 71

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means,one sample mean was outside a control limit. The process is ________.

• A)out of control
• B)in control
• C)highly variable
• D)showing an assignable cause

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Definitions:

Journalize

The process of recording business transactions in the general journal by making entries that describe the transaction, amounts involved, and accounts affected.

Notional Amount

The theoretical value used to calculate payments made in a financial derivative transaction, which might not involve any physical exchange of funds.

Matched Swap

A Matched Swap involves exchanging equal interest rate payments or cash flows between two parties to manage risk or improve financial performance.

Actual Loan Amount

The total sum of money borrowed by an individual or entity under the terms of a loan agreement.