A Quality Control Chart Is Used to Monitor the Customer

question 52

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means, one sample mean was outside a control limit. The chart shows:

• A) chance variation.
• B) standard variation.
• C) assignable variation.
• D) total variation.

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Definitions:

Breach Of Duty

The failure to meet one's obligations or duties under the law, usually referring to professional conduct or public office.

Proximate Cause

A principle that determines whether a defendant's actions are legally considered to cause the plaintiff's injuries or damage.

Foreseeability

The ability to anticipate or predict an event, action, or consequence that may reasonably occur as a result of certain behavior or circumstances.

Actual Cause

The direct, demonstrable cause of an event or condition, often discussed in legal contexts to establish liability or wrongdoing.