A Quality Control Chart Is Used to Monitor the Customer

question 26

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last five sample means show a trend of increasing sample means. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing chance variation

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Definitions:

Disease Model

A framework that understands a disorder or illness primarily in terms of biological dysfunction or abnormality.

Alcoholics Anonymous (AA)

A worldwide fellowship program for individuals struggling with alcoholism, offering a path to sobriety through shared experiences and mutual support.

Abstinence Violation Effect

What happens when a person attempting to abstain from alcohol use ingests alcohol and then endures conflict and guilt by making an internal attribution to explain why he or she drank, thereby making him or her more likely to continue drinking in order to cope with the self-blame and guilt.

High Relapse Rate

The tendency for a condition or behavior to return after an apparent recovery, often noted in the context of addiction or mental health.