A Quality Control Chart Is Used to Monitor the Customer

question 36

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last 50 sample means are randomly distributed between the upper and lower control limits. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing assignable variation

---

Definitions:

Anticipatory Breach

Occurs when one party to a contract indicates, before the performance is due, that they will not fulfill their contractual obligations.

Misrepresentation

An untrue statement of fact; an incorrect or false representation.

Deposit

A sum of money placed in an account or given as security for the fulfillment of a contractual obligation.

Exculpatory Clauses

Provisions in a contract that release one party from liability for harm caused, typically found in waiver and release agreements.