A Quality Control Chart Is Used to Monitor the Customer

question 36

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last 50 sample means are randomly distributed between the upper and lower control limits. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing assignable variation

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Definitions:

Distractibility

Distractibility refers to a reduced ability to concentrate on a task without being easily sidetracked by unrelated stimuli or thoughts.

Clinical Depression

A psychological condition marked by a continuously low mood or a lack of enthusiasm for activities, leading to considerable disruption in daily functioning.

Dehydration

A condition resulting from excessive loss of body water, affecting the body's normal functions.

Memory Loss

The inability to remember information or experiences, which can be temporary or permanent, and is often associated with aging or brain injury.