An Investigation of the Effectiveness of a Training Program to Improve

question 69

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. This analysis is an example of _____________.

• A) A one-sample test of means
• B) A two-sample test of means
• C) A paired t-test
• D) A test of proportions

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Definitions:

Rational-emotive Behavior Therapy

A form of psychotherapy that helps individuals identify self-defeating thoughts and feelings, challenge the rationality of those feelings, and replace them with healthier, more productive beliefs.

Albert Ellis

An American psychologist known for developing Rational Emotive Behavior Therapy (REBT), a form of psychotherapy aimed at resolving emotional and behavioral problems.

Existential Therapy

A form of psychotherapy that focuses on individual freedom, choice, and meaning in life, emphasizing the human condition as a whole.

Inescapable Realities

Facts or situations that cannot be avoided or changed, often requiring acceptance and adaptation.