An Investigation of the Effectiveness of a Training Program to Improve

question 14

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

• A) Reject the null hypothesis and conclude that the training was effective.
• B) Reject the null hypothesis and conclude that the training was ineffective.
• C) Fail to reject the null hypothesis and conclude that the mean survey scores are the same.
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

Tutoring

The act of providing personal or group instruction or assistance in a particular subject or skill, aiming to improve the learner's understanding or proficiency.

Invoiced

The process of sending a document to a customer indicating amounts owed for goods or services provided.

Prepaid Insurance

An asset account that represents insurance premiums paid in advance for coverage extending beyond the current accounting period.

Expired Insurance

Insurance coverage that has reached the end of its policy term and is no longer in effect.