An Investigation of the Effectiveness of a Training Program to Improve

question 69

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. This analysis is an example of _____________.

• A) A one-sample test of means
• B) A two-sample test of means
• C) A paired t-test
• D) A test of proportions

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Definitions:

Personal Property

Property that is not attached to real estate and includes tangible items like cars, furniture, and personal belongings.

Possessing

The act of having physical control or ownership of an object or property.

Hotel Operators

Individuals or companies responsible for running a hotel, including managing its daily operations and services provided to guests.

Personal Property

Assets or belongings that are movable and not fixed to one location, unlike real estate.