An Investigation of the Effectiveness of a Training Program to Improve

question 46

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. For a 0.05 significance level, what is the critical value?

• A) 1.943
• B) 1.895
• C) 1.645
• D) 2.447

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Definitions:

Profits

The financial gain achieved when the revenues from business activities exceed the expenses, costs, and taxes involved in sustaining the activity.

Revenue

The total amount of money generated by a company from its business activities, such as sales of products or services, before any expenses are deducted.

Futures Contract

A formal legal contract to purchase or sell a specific commodity or financial instrument at an agreed-upon price at a future date.

Lifetime Low

The lowest price level that a security or market index has reached over the entire period it has been traded.