An Investigation of the Effectiveness of a Training Program to Improve

question 57

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow. What is the value of the test statistic?

• A) 1.943
• B) 1.895
• C) 2.542
• D) 2.447

---

Definitions:

Arm Recoil

A reflex observed in newborns, where the arm, when pulled and released, springs back to its initial position.

Nasal Occlusion

Blockage of the nasal passage, often leading to difficulty in breathing through the nose, which can be caused by various factors including infections or structural anomalies.

Respiratory Distress

A condition characterized by difficulty breathing, often indicating an underlying health issue.

Phytonadione

A vitamin K1 form, used to treat and prevent vitamin K deficiencies which are essential for blood clotting.