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Emotional Intelligence
The ability to recognize, understand, manage, and use one’s own and others’ emotions effectively for better decision making and interpersonal relationships.
Organizational Citizenship
The voluntary commitment beyond contractual tasks by an employee, which often contributes positively to the organization's atmosphere and functioning.
Generalized
A concept or conclusion extended from specific examples to broader contexts; making general assumptions or predictions based on limited data.
Targeted
Directed or aimed at a specific object, group, or goal.
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