Examlex
The reporting framework for Service Organization Control (SOC)consists of five SOC reports.
Service Level
A measure of the quality of service provided, often defined as the percentage of customer demands that are met on time.
Waiting Time
The duration a person or object spends waiting before a service is received, often analyzed in operations management and customer service strategies.
Service Rate
The rate at which service is provided to customers, often measured in customers per unit of time.
Waiting Time
The amount of time a person or item spends waiting to be processed or receive service.
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