Solve

question 35

Short Answer

Solve.

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Definitions:

Reliability

The consistency and dependability of a product, service, or research finding over time and across various conditions or instances.

Service Quality

refers to the assessment of how well a delivered service matches the expectations of the customer, often determining customer satisfaction and loyalty.

Communication Gap

A communication gap occurs when there is a misunderstanding or lack of information between individuals or groups, leading to errors or conflicts.

Empowerment Gap

The disparity between individuals or groups regarding access to resources and opportunities that enable them to make decisions affecting their lives.