Assess the Following as Probably True,as Probably False,as Requiring Further

question 25

Short Answer

Assess the following as probably true,as probably false,as requiring further documentation before judgment,or as a claim that cannot properly be evaluated.Consider both the nature of the claim and the source.
"[G]ram for gram,trans fat [found in hydrogenated oil] is nearly as bad for your blood-cholesterol levels as saturated fat is....Brandeis University scientists...concluded that trans fats may be worse than saturated fats...."
-Consumer Reports On Health

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Definitions:

Service Standards

The levels of performance and quality that service providers commit to delivering to their customers.

Empowerment

In context of service delivery, means allowing employees to make decisions about how service is provided to customers.

Marketing of Services

Strategies and approaches used to promote and sell non-tangible products, such as banking, cleaning, or educational services.

Sustainable Competitive Advantage

A unique advantage that allows a company to outperform its competitors over a long period.