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Identify each speaker that gives an argument for his or her position in the following passage.
first manager:I think it is time to change our policy on return items.From now on,let's just give customers their money back,no questions asked.
second manager:Frankly,I don't think that will be such a good policy.Why,just last week you yourself said we should ask people why they want to return things.
Business Meeting
A formal gathering of individuals within an organization to discuss and make decisions on business-related matters.
Body Language
Non-verbal communication through gestures, expressions, and postures, which can convey feelings and intentions.
Agenda Item
A specific topic or issue to be discussed or acted upon during a meeting, usually listed in the agenda document.
Surface Language
The literal or overt meaning of language, as opposed to the underlying or implicit meanings.
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