Which of the Following Is True About Web-Based Front Offices

question 60

Multiple Choice

Which of the following is true about web-based front offices and online self-service applications?

• A) They reduce understanding of customer requirements and motives.
• B) They often mimic the brick-and-mortar versions.
• C) They help in streamlining the talent management.
• D) They improve sales in the short term, and reduce customer loyalty in the long term.

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Definitions:

Industrial Relations School

An academic field that studies employment relationships, including aspects of labor, management, and governmental roles.

Labor Markets

Economic markets that function to determine the demand and supply of labor, influencing the allocation of labor, wages, and working conditions.

Independent Employee Representation

A way for workers to have a voice in their workplace without being affiliated with a traditional union.

Managerial Authority

The legal or organizational power granted to managers to make decisions, allocate resources, and direct the activities of others within an organization.