Which of the Following Common Functional Areas in an Information

question 101

Multiple Choice

Which of the following common functional areas in an information systems department provides services to internal and external customers on technology issues?

• A) Services Administration
• B) Telecommunications and Network services
• C) Operations
• D) End-User Support and Help Desk

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Definitions:

Contact Records

Databases or entries that store detailed information about individuals or companies, including contact, personal, and transactional details.

Contact Groups

In email or communication applications, a feature that allows users to organize contacts into groups for easier management and communication.

Contact Lists

A compiled list of information about individuals, like name, address, phone number, and email, used for communication purposes.

Sort Options

Features within software that allow users to organize data or content according to specified criteria, such as alphabetical order, date, size, or custom parameters.