Organizations Attempt to Reduce the Inconsistency of Service Delivery Through

question 180

Multiple Choice

Organizations attempt to reduce the inconsistency of service delivery through

• A) higher incentives to employees for satisfactory performance.
• B) pay reductions for poor employee performance.
• C) the reduction of customer contact points in the service delivery process.
• D) standardization and training.
• E) employing technology.

---

Definitions:

Current Concerns

The present-day issues or topics that are of interest or importance to an individual or society.

Developmental Goals

Objectives or aims centered on achieving growth or progress in specific areas, often within a developmental context such as psychological, physical, or emotional growth.

Personal Goals

Individual objectives or benchmarks that one strives to achieve, often reflecting personal values and ambitions.

Long-Term Goals

Objectives or aspirations that an individual aims to achieve over an extended period, often requiring planning and sustained effort.