Range of Offerings from the Tangible to the Intangible or Product-Dominant

question 2

Multiple Choice

range of offerings from the tangible to the intangible or product-dominant to service-dominant is referred to as the

• A) product continuum.
• B) service continuum.
• C) tangibility line.
• D) inseparability span.
• E) customer contact audit.

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Definitions:

Process Control

Process control involves the use of systems and technologies to manage and regulate the operation of industrial processes to maintain desired outcomes.

Conflict Process

The sequence of events and interactions that occur from the beginning to the resolution of a conflict.

Positive Outcome

The beneficial result or effect of an action, situation, or decision.

Cohesiveness

The extent to which members of a group or team can achieve unity and remain bonded towards common goals.