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A Person Establishes Expectations for a Service Not Yet Experienced

question 184

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a person establishes expectations for a service not yet experienced is influenced by word of mouth communications,personal needs,past experiences,and __________.


Definitions:

Escalation of Commitment

A psychological pattern where individuals or groups continue to invest in a decision despite facing increasingly negative outcomes or feedback.

Perceptual Biases

Cognitive biases that influence how we perceive and interpret information about people, objects, or events, often leading to distorted judgments.

Implicit Favorite

An unconscious bias or preference for a particular option or choice, not openly expressed or acknowledged.

Information Processing

The methods by which individuals or systems gather, store, process, and disseminate information.

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