A Dimension of Service Quality,the Appearance of Physical Facilities,equipment,personnel,and Communication

question 161

Multiple Choice

a dimension of service quality,the appearance of physical facilities,equipment,personnel,and communication materials as a dimension of service quality is referred to as __________.

• A) communication
• B) responsiveness
• C) competence
• D) tangibility (tangibles)
• E) empathy

---

Definitions:

NaBr

Sodium bromide, a salt with various uses including in medicines, as a sedative, and in photographic processing.

React

To undergo a chemical change or transformation in response to another substance or condition.

Sodium Chloride

The chemical name for table salt, a compound with the formula NaCl, widely used as a condiment and preservative.

Sodium

A soft, silver-white, highly reactive metal belonging to the alkali metal series in the periodic table, denoted by the symbol Na.