Dimension of Service Quality Called __________ Is the Ability to Perform

question 27

Multiple Choice

dimension of service quality called __________ is the ability to perform the promised service dependably and accurately.

• A) reliability
• B) assurance
• C) accuracy
• D) responsiveness
• E) empathy

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Definitions:

For-profit Colleges

are higher education institutions operated by private, profit-seeking businesses, often offering career-oriented courses.

Secure Employment

A situation in which an individual has a stable job and income.

Specific Skills

Abilities or expertise in particular tasks or areas, often requiring specialized knowledge or training.

CARDIA Study

The CARDIA Study refers to the Coronary Artery Risk Development in Young Adults, a longitudinal study researching cardiovascular disease development over a person's lifespan.