Dimension of Service Quality Called __________ Is the Appearance of Physical

question 209

Multiple Choice

dimension of service quality called __________ is the appearance of physical facilities,equipment,personnel,and communication materials.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) tangibility (tangibles)

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Definitions:

Seize

To take hold of suddenly and forcibly; in legal terms, it often refers to the act of taking property by authority of law.

Debtor's Property

Assets owned by a debtor that creditors might claim against to satisfy debts.

Social Constructionism

The theory that much of what we understand and know about the world is constructed through social processes and interactions.

Consensual Validation

The process by which people seek affirmation of their own beliefs, attitudes, and values from others who are similar.