Because Services Tend to Be A(n)__________ Rather Than an Object,they

question 130

Multiple Choice

Because services tend to be a(n) __________ rather than an object,they are much more difficult for consumers to evaluate.

• A) opportunity
• B) performance
• C) adventure
• D) risk
• E) decision

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Definitions:

Standard Hours

A predetermined or established amount of time within which a task or job is expected to be completed.

Units Produced

The total volume or number of items manufactured during a given period.

Standard Costs

Predetermined costs for materials, labor, and overhead used as a benchmark to measure actual performance against.

Management

The process of planning, organizing, leading, and controlling an organization's resources to achieve its goals.