Organizations Attempt to Reduce the Inconsistency of Service Delivery Through

question 180

Multiple Choice

Organizations attempt to reduce the inconsistency of service delivery through

• A) higher incentives to employees for satisfactory performance.
• B) pay reductions for poor employee performance.
• C) the reduction of customer contact points in the service delivery process.
• D) standardization and training.
• E) employing technology.

---

Definitions:

Safety

The state of being safe from or not prone to causing harm, risk, or damage.

Psychological Need

An inherent requirement for psychological well-being, including needs for affiliation, achievement, autonomy, and self-esteem.

Relatedness

Relatedness refers to the need to feel connected to others, forming a key component of self-determination theory, which postulates that people need to feel belongingness to achieve psychological growth.

Self-transcendence

The process of transcending beyond one's immediate self-interests or personal experiences.